Refund Policy

Overview

AI Photo Generator Studio runs on credits. Memberships and credit packs add credits to your account, and each image uses the credits shown before you generate it. This policy explains when and how you can get money back.

14-day money-back guarantee

If the service is not right for you, you can ask for a refund within 14 days of your purchase:

• First purchase only. The guarantee covers your first membership or credit pack, once per customer.
• Memberships: if you have not made any successful paid images since the purchase, you get a full refund. Otherwise we refund the value of the credits you have not used.
• Credit packs: we refund the value of the credits still in your account. Credits already used are not refunded.

After 14 days, the rules below apply.

Technical problems (full refund)

• Failed images: if an image fails because of an error on our side, its credits are returned to your account automatically.
• Credits not delivered: you paid but the credits did not reach your account.
• Duplicate charges: you were charged more than once for the same purchase.
• Outages: a site-wide outage stopped you from using credits you tried to spend during that time.

Not refundable

• Used credits: credits spent on images that were created, whether or not you like the result.
• Unused credits outside the guarantee: credit-pack credits stay valid for 2 years from purchase; monthly membership credits renew each billing period; yearly membership credits unlock month by month and stay valid until the end of that membership year.
• Taste: AI results vary, and a result that differs from what you imagined is not grounds for a refund.
• Policy violations: if an account is closed for breaking our Terms of Service or Content Policy, its remaining credits are forfeited.

How to ask for a refund

1. Email support@aiphotogenerator.studio with the subject line “Refund Request”.
2. Include your account email, the purchase date, the amount and what went wrong.
3. We review requests within 3 business days.
4. Approved refunds go back to the original payment method.

Memberships

You can manage or cancel your membership at any time from the Billing link in your account menu (Stripe billing portal). Cancellation takes effect at the end of the current billing period, and you keep your membership until then. Outside the 14-day guarantee we do not give prorated refunds for part of a period.

Chargebacks

Please contact us before opening a chargeback with your bank. Chargebacks filed without first trying to resolve the issue with us may lead to the account being suspended while we investigate.

Changes and contact

We may update this policy; changes are posted on this page and apply from the date shown above. Questions: support@aiphotogenerator.studio. Operator: Seantin Labs.